Refund policy

Returns

I want you to love your 716 Dye Shop purchase! If you're not completely satisfied with an eligible item, please contact me within 30 days of delivery to request a return.

Items must be unused, unworn, and returned in their original condition.
Customers are responsible for return shipping unless the item arrived damaged, defective, or I made an error with the order.

Non-Returnable Items

Because of the handmade nature of some products, the following items are not eligible for return unless they arrive damaged or defective:

-Custom or personalized items
-Items made specifically to a customer's requested specifications
-Used or worn items
-Items damaged after delivery through normal use

For hygiene reasons, certain hair accessories may also be non-returnable once used or worn.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact me as soon as possible with photos of the item and packaging.
I'll work with you to make it right.

Refunds

Once an approved return is received and inspected, I will process the refund to the original payment method.
Original shipping charges are generally non-refundable unless the return is due to an error on my part or the item arrived damaged or defective.

Exchanges

If you'd like to exchange an eligible item, please contact me within 30 days of delivery. Exchanges are subject to product availability.
Contact

If you have questions about a return, refund, or exchange, please contact 716 Dye Shop before sending an item back.