Shipping policy

Processing Times

Most in-stock orders are packed and shipped within 1–2 business days unless otherwise noted in the product listing.

Because every item is handmade, processing times may occasionally vary for made-to-order or custom items. Any longer processing time will be noted on the product listing.

Shipping

Orders are shipped within the United States using the shipping method selected at checkout.

Once your order has shipped, you'll receive tracking information by email.

Please make sure your shipping address is correct before completing your order. 716 Dye Shop is not responsible for orders shipped to an incorrect address provided by the customer.

Delays

Once an order has been handed over to the shipping carrier, delivery times are outside of my control. Carrier delays, weather, holidays, and other unexpected circumstances may affect delivery times.

If your package appears delayed or hasn't arrived within the expected timeframe, please contact me and I'll do my best to help.

Lost or Damaged Packages

If your package arrives damaged, please contact me as soon as possible and include photos of the packaging and item.

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier. You may also need to contact the shipping carrier directly.

Local Pickup

Local pickup is available for customers in the Western New York area.

Select Local Pickup during checkout. You'll receive pickup instructions once your order is ready.

Please wait for confirmation that your order is ready before coming to pick it up.

Questions

If you have questions about shipping or pickup, please contact 716 Dye Shop before placing your order.